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Category: News

  • Another satisfied customer!

    Another satisfied customer!

    “It was a pleasure!” These were the words of Torre Fashion Group CEO, during the formal delivery of the multi-channel support solution developed by Sollogica.

    Torre S.A. is a reference at European level in men’s ceremonial and formal clothing, with recognized tradition and experience in the sector, standing out for its strong commitment to national design, planning and production. With the goal of improving customer service processes, Torre invited Sollogica to present a proposal in order to satisfy the presented requirements.

    With the dedication and commitment that characterizes us, Sollogica’s proposal, based on the Hubspot and Aircall platforms, stood out from the competition, and through the centralization of customer information, process standardization, production of analytical information and support channels improvements, quickly turned into a successful project. In the words of Gonçalo Soares, CEO of Torre SA:

    “The partnership established with Sollogica… was a highly positive process at all levels: Technical, Collaborative, and above all in the Implementation component…

    At the technical level, we found in Sollogica the partner that provided us with a clearer picture of the path we wanted and needed, making it possible to analyze the several possibilities in an uncompromising way with the final solution. There is a permanent concern of adapting the solution to the customer’s needs, in a uninterested way, something that reinforced the context of trust that was established from the beginning.

    I speak of the Collaborative Capacity, for the positive and creative approach to the problems / situations that were successively presented, and which was always able to respond to. Balanced solutions were found for the challenges presented. Creative solutions and always with the economic angle in mind.

    Finally, in terms of Implementation, there’s nothing better than saying that the objectives we set ourselves at the start of the project were successfully met and all the project’s Stakeholders, including myself, were satisfied.”

    On our part, we can thank all the dedication and commitment Torre team provided throughout the several stages of the project, as this close collaboration was one of the key elements for its success.

  • Sollogica partnership with Aircall

    Sollogica partnership with Aircall

    We are pleased to announce Sollogica partnership with Aircall, a cloud-based provider of voice solutions with an innovative and competitive offering in the areas of call center and voice platforms.

    In an area historically dominated by complex solutions, with dependencies between hardware and suppliers, “un-agile” CTI integrations and high management, implementation and maintenance costs, Aircall provides a practical and innovative offer that removes the complexity of combining suppliers, telephone exchanges and management software, through an easy and complete service at very competitive costs.

    Where you need to be

    The phone app is located on your computer or mobile phone as needed. Connected to the respective user account, it allows to receive or perform calls anywhere via PC or mobile phone, being the ideal solution for sales and support services working in-office or remotely.

    No complex implementations

    Removes implementation and integration efforts between operators, hardware infrastructures and business management systems, through a software as a service solution with an intuitive and easy-to-use interface.

    Easily connectable

    With dozens of prebuilt integrations with the main management systems and custom integration capabilities via API, it connects with your relevant systems in order to effectively manage voice channels in sales, support or other relevant business areas.

    Aircall

    Real time information and analytics

    Provides real-time monitoring and detailed analytical capabilities, allowing to analyze teams performance or check all the voice traffic performed in a quick and user-friendly interface.

    Competitive

    With a transparent subscription model, it ensures your business voice solutions at very competitive costs compared with the current market offering.

    For Sollogica it’s a pleasure to be an ally in Portugal to such innovative products, that clearly generate added value for our customers. Aircall is a safe choice in the area of voice communications, with an offering that far exceeds expectations compared to the traditional solutions available in this area.

    If you need more information about these subjects or wish to schedule a solution demo, reach us through the available channels.

  • Vaccinate

    Vaccinate

    Despite not being an information technology subject, I need to talk about one of the most relevant aspects of today’s society, at a time that we’re rushing vaccination to avoid new waves, new confinements, new deaths, new burdens on the health system and a new blow to the economy, which will potentially close another series of business that cannot resist in a context that, previously, was already not easy.

    The Covid-19 pandemic is, in the latest years, the most important factor in our lives due to the impact it generated on society, in the economy, on human relations or the absence of them, adverse factor to the human condition.

    I strongly believe in the scientific process, and confess I was somewhat reluctant at the start of vaccination, when steps were accelerated in the vaccine approval process, to provide a weapon, or more appropriately, a shield, to a society felling fearful and dismayed due to a lack of exits for a worldwide plague.

    It was the right thing to do because we couldn’t wait any longer. Because with the development of the Covid pandemic and it’s potential mutations, it can become even more dangerous, so at the first opportunity, I made the appointment and took the vaccine.

    The condition we currently live facing the pandemic, is a race against time, because the longer the virus continues to spread throughout the planet, the greater is the probability of new mutations emerge that can make existing vaccines unfeasible, therefore we have to help each others.

    Help uncle Anthony, who makes some fantastic dishes, but can’t afford to close the restaurant again.

    Help Grandma Mary who has no health or age to easily overcome the pandemic.

    Help Robert to continue his studies and to be able to be a teen again.

    Help little Emma to be able to play in the park, to meet other kids, to become a child again.

    Help each others, because its the basic premise for human evolution.

    Help each others.

    Vaccinate.

  • Event DNA Cascais 2020

    Event DNA Cascais 2020

    The presentation of the new companies supported by DNA Cascais 2020, an event performed on a yearly basis that this time took place in a virtual format, was performed yesterday and Sollogica was also present.

    In this event, which took place through the Zoom platform and transmitted live on DNA Cascais Facebook, the agency provided it’s annual presentation and introduced the new companies supported in 2020.

    “These 37 new companies created in a year as difficult as 2020 are 169 new jobs with an investment of € 2.3m,” revealed Nuno Piteira Lopes, Councilor of the autarchy and Chairman of the Board of Directors of DNA Cascais, during the session.
    In 14 years, DNA Cascais supported 424 companies, helping to create 2155 jobs in the municipality, which represents a total of € 69.1M of accumulated investment. But the agency does not stop there and continues to develop numerous projects and initiatives related to entrepreneurship and trade.

    Carlos Carreiras, Mayor of Cascais, was also present at this event where he left a message to all the businessmen gathered there:
    “My words of support and recognition to all those who even at this time dare to undertake, take risks, have the ability to go further.”

    You can see the full news here.

  • A journey begins

    There’s a new player in the market that I’d like to introduce.

    Sollogica is the result of years of professional experience applying a simple principle that is now transported into a new business: Utilize technology and knowledge to improve the performance of organizations at all levels, through a quality of product and service that sets us apart from the current market offer.

    This term knowledge used in the previous paragraph will be subject of a specific article, but in a brief approach it’s used in this sentence to characterize the outcome of information processing, that is shaped and refined to produce facts and procedures that allow to know what actions should be made, how to do them and when to make them.
    I will surely have opportunities to put this process of producing knowledge from information into practice, due to the extent of information gathering methods but where usually are difficulties to extract knowledge from it.

    What will also be subject to detailed analysis is product and service quality. In an increasingly competitive market where innovation and quality have become mandatory to ensure business stability, Sollogica invests on the innovation of practices and processes that applies to ensure a service offering of excellence, through classic principles that act as a foundation to the business processes:

    Professional posture allied to a clear and coherent speech
    Dedication and sense of commitment
    Transparency, organization and coherence
    Careful management of customer objectives and expectations
    Presentation of results performed frequently and systematically
    And last but most importantly: The satisfaction of customer needs

    We use these principles throughout all our processes, framed in the corporate positioning through three key areas:

    Service Quality

    The key of this area that encompasses several business processes is in the concepts of “customer journey” and “customer experience”, where the first determines the entire interaction process with the customer and the last maps in detail all the interaction stages.

    Product Quality

    Ensures that the product or service meets the customer expectations, through it’s correct development, validation, delivery and understanding.

    Operational Quality

    Follow-up of the previous areas due to it’s interconnection or dependency, will ensure uniformity, traceability, efficiency and security, in a context of continuous evolution.

    We intend that these principles allied to the knowledge and expertise we offer can translate into added value to our customers, allowing to elevate organizations into new levels of knowledge, performance and profitability.

    I hope this introduction article has provided a brief vision of Sollogica. If you wish to know more reach us through email, phone or our contact form.

    Thank you and see you soon!